Privacy Policy

Introduction

Campdesk, Inc. ("Campdesk", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our campground management software service and website.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, campground details
• Payment Information: Billing address and payment details (processed securely via Stripe)
• Guest Data: Information about your campground guests that you input into our system
• Communications: Messages you send to us through our support channels

Information We Collect Automatically

• Usage Data: How you interact with our service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: Small files stored on your device to enhance your experience

How We Use Your Information

• Provide, maintain, and improve our campground management services
• Process payments and manage your account
• Send you important service updates and communications
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve our software
• Comply with legal obligations and protect our rights

Third-Party Services

We use trusted third-party services to operate our platform:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Google Analytics: Website analytics (anonymized data only)
• Twilio: SMS communications (when enabled)
• Cloud hosting providers: Secure data storage and processing

Data Sharing and Disclosure

We do not sell your personal information. We may share information only in these limited circumstances:

• With your explicit consent
• With service providers who assist in our operations (under strict confidentiality)
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with a business transfer (merger, acquisition, etc.)

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure cloud infrastructure with redundancy
• SOC 2 compliance (planned for 2026)

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we securely delete personal data within 90 days, except where longer retention is required by law or for legitimate business purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@campdesk.co

CCPA and GDPR Compliance

For California residents (CCPA) and EU residents (GDPR), you have additional rights:

• Right to know what personal information is collected and how it's used
• Right to delete personal information (with certain exceptions)
• Right to non-discrimination for exercising privacy rights
• For EU residents: Right to data portability and right to object to processing

Cookies and Tracking

We use cookies and similar technologies for:

• Essential site functionality and security
• Performance and analytics (Google Analytics)
• User preferences and settings

You can control cookies through your browser settings, though this may affect site functionality.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of Campdesk after changes become effective constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact us: